4 min read
Building a Knowledge Base with a Headless CMS
Help centers and knowledge bases are content — manage them with a headless CMS for search, versioning, and multi-channel delivery.
R
ruben
Knowledge Base Requirements
- Categories and subcategories — Hierarchical organization
- Search — Full-text search with autocomplete
- Versioning — Track article updates over time
- Embeddable — Serve articles in your app, website, and chatbot via API
Why Headless
A headless CMS lets you serve knowledge base articles everywhere: your help center website, in-app tooltips, chatbot responses, and AI assistant context. One content source, multiple delivery channels.